Dit seminar ging ook door in 1998
Ingericht door IT-Works
Knowledge Management is about working smarter. And although efforts to work smarter have been around since the antiquity, the recent evolutions in ICT allow enormous steps forwards.
"Get me the right answer in 30 seconds !"
When you can answer questions like this quickly, accurately and efficiently, you know you are smart. So from a practical perspective, knowledge management has to do with:
|Searching for relevant documents|
|Writing relevant documents|
|Being informed when something interesting happens|
|Finding other smart people that can answer your questions|
|Learning with other experts in electronic meetings at a distance|
This will allow you to:
|know your customers and their needs better, to advise them more suitable products and services|
|give better (technical) service|
|design and innovate faster|
|What do you get from this seminar?|
This seminar gives you insight in the possibilities and limitations of interesting technologies such as:
|real time collaboration|
This seminar shows you how much knowledge management you can already do by using untapped standard features from MS Word, Powerpoint, Outlook and Exchange, without any need for programming.
But although ICT is the key enabler, the critical success factors are largely in the organisation around the ICT solutions. You'll learn about:
|The role of the Knowledge Manager|
|Communities of Practice: the "clubs" of the smart people.|
|How to set up a knowledge management project.|
|The elements of a strategic knowledge life cycle plan to improve your knowledge from the feasibility stage, over the repeatability stage to the efficiency stage.|
Steven Warmoes is very much appreciated for his many illustrations form the real world, drawn from his unique 15 years of experience in improving knowledge work.
|What questions are addressed by this seminar?|
|How can knowledge workers set up a simple knowledge support infrastructure ?|
|Which tools exist that can help you do knowledge management ?|
|How does the knowledge maturity life cycle work - from feasibility and repeatibility to efficiency ?|
|What is the role of the knowledge manager (CKO)? How do you run a knowledge project ?|
|Who should attend this seminar?|
This seminar will be very interesting and useful for:
|Knowledge workers who would like to work in a smarter way|
|Responsibles for the support of Groupware, Intranet, PC infrastructure, ..., who want application ideas for supporting knowledge work.|
|IT responsibles who want to introduce another vision|
|MIS professionals who want to turn information into knowledge|
|Functional analysts and designers who are looking for solutions|
|Quality, Business Process Reengineering, ... managers|
|Human Resource and training managers that want to know about the technology to make the human resources smarter.|
|Knowledge Managers that want to know the state of the art.|
No technical background is required for attending this seminar, apart from some familiarity with PCs and the Internet.
13.30h - 14.00h Registration and coffee/tea
14.00h Start of this seminar
1. Knowledge and Knowledge Work
|Knowledge Management: what & why?|
|Warning Signs in Knowledge Work|
|Information & Knowledge Management|
|Intellectual assets & types of Knowledge Management applications|
|Bootstrap your Knowledge Management using your existing infrastructure MS Office, Outlook & Exchange|
|Three-phase life cycle of knowledge and knowledge work: feasibility, repeatability and efficiency|
2. Overview of Knowledge Technologies
|Document management systems|
|Business intelligence systems|
3. Critical Success Factors
|The knowledge maturity life cycle|
|Knowledge in documents
|Strategic Knowledge Management & Core Competencies|
|Possibilities to start Knowledge Management|
18.15h End of this seminar and the opportunity to discuss the topic further with the other participants during a sandwich buffet/drink
The price for this seminar is 12.500 BEF / 309,87 EUR (+ 21% VAT). This includes your participation to the seminar, coffee/tea, the sandwich buffet/drink that follows the seminar, and a syllabus with handouts of all the slides and a lot of valuable background information on knowledge management.
|How to register|
I.T. Works bvba
Innovation Center (I.I.C.)
Main Fax: (09) 241 56 56
Backup Fax: (09) 220 34 57 (If our main fax is occupied or unavailable, please use this fax)
If you have any further questions about this seminar, please contact us at:
Tel: (09) 241 56 13
e-Mail: [email protected]
You will automatically receive an invoice as soon as we receive your registration form. The invoice has to be paid in advance of the seminar, or we can't guarantee your participation if there are too many participants. A confirmation and access plan by private and public transport is also sent shortly after registration. If you do not receive this within 5 working days, please reaffirm your registration.
|How to get up to 30% discount|
For simultaneous registrations, the second participant of the same company receives a 10% discount, the third a 20% discount and all further participants a 30% discount. A 20% discount is given to participants from educational institutions (schools, universities).
|How to cancel your registration|
Cancellation is possible up to 2 weeks before the event, if received in writing. In this case, 20% of the total amount is charged for administration. Otherwise, the full registration fee is due, regardless of the reason of cancellation. Of course, replacement is always possible at no extra charge.
This seminar will be presented in English.
|Speaker: Steven Warmoes|
ir. Steven Warmoes is an independent consultant in improving knowledge work since 1987. He coaches Knowledge Managers, Communities of Practice and project teams improving the knowledge work.
Already back in 1991, Steven Warmoes wrote a book on Knowledge Management: "Kennissystemen en Kennismanagement in de Praktijk" (Uitgeverij Garant)
His long-term experience allows him to give a pragmatic view on knowledge management, beyond the marketing hype. He does not present guru-talk, but an approach that is driven by the actual business processes.
Steven Warmoes is Civil Engineer Informatics, MBA (Vlerick) and Master in Neuro-Linguistic Programming i.e. psychology of human excellence). He is often asked as a speaker, and teaches on the Human Computer Interface in the postgraduate course on Knowledge Technology at the University of Gent. You can reach Steven Warmoes by email at [email protected] and on the Web site of Warmoes & Associates, where you can find many references about knowledge and knowledge management, as well as the most recent columns he writes for Vacature Science & Technology.