- Why does the idea of "best practices" often does not work? What are key elements in the human mind?
- How to collect tacit knowledge?
- How to manage the resistance to adopt other's best practices?
- What is really important in "best practices"? Processes? Skills? Attitudes? ...
- When to focus on knowledge distribution through human communication, and when through knowledge in documents or software?
- How to structure knowledge in documents and Intranets to make it really useful?
Klik hier voor meer informatie
Ingericht door IIR