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Introducing our Services
Warmoes & Associates coaches and
educates your teams
to improve your learning and knowledge work.
Warmoes focuses on specialised services that require a
thorough mastery of human mental processes and the way software can yield real added
value.
- Co-create a KM Vision and
implementation Roadmap, including the identification of Strategic Knowledge
Domains
set up the knowledge
management function and
coach the new
knowledge manager and Communities of Practice
This may include that Warmoes temporarily takes
on the role of Knowledge Manager ad interim
There are 3 stages
 | Set up Knowledge Management (see
also: How to start with Knowledge
Management?)
Identify and implement Quick Wins. This typically takes 2 quarters. |
| Coach the expansion and maturation:
new communities and teams...
Coach Managers and Business Process owners to perform their role in
Knowledge issues in their departments and processes.
Introduce ICT tools and
knowledge assets
Coach Top Management to determine the core
competencies to improve the business strategy
and deploy to and align with
the operational Business Processes and Communities of Practice
Co-monitor the experiences to suggest improvements. This typically takes 4
quarters. |
| Audit and review. In this
stage, Warmoes comes only once every month or so. He checks whether the
client continues to be on track. Of course new insights from Warmoes are
transferred. |
Radically improve knowledge intensive
business processes
ex. reduce the difference between calculated and actual cost
of a design by 50%
ex. 80% of customer questions must be answered in 30 seconds
ex. reduce the time to make correct offers for complex equipment by 80%
design and
optimise your Intranet or Portal so that it
supports knowledge work and management
users get relevant documents and information in seconds.
How to create a useful and stable
Taxonomy?
How to set up the content
management processes so that the
content is up to date, correct, relevant and useful?
ex. in a dealers network or shop
in a bank office
ex. in a help desk
ex. organisationwide intranet
This includes technologies such as collaboration
systems, document management systems, social software (Blogs, Wikis,
Syndication), Search...
make the unconscious or tacit knowledge
of
your experts explicit into models used in coaching, training, multimedia documents...
to distribute mental best practices and new knowledge.
ex. How to avoid the knowledge loss when an expert retires
ex. Capture the experience and "what they don't teach
you at school" of plant operators
create advisory software tools
to increase the productivity of frequent knowledge work.
ex. Let layman in a helpdesk solve a technical problem in 30 sec
ex. Find and calculate detailed investment subsidies
ex. Advice on building loans
These advisory tools are more and more used on
the web and Intranet in the context of E-commerce.
They contain explicit knowledge models created in 4.
These knowledge models are coded in software based on techniques from Artificial Intelligence such as expert
systems rule based systems, decision trees, fuzzy logic, statistics, neural networks,
genetic algorithms...
 | Warmoes had developed a special formula for team
learning:
A-teams or Architecture teams. |
| At the basis of our success lies a thorough diagnosis allowing a maximum added value for a minimal
cost. What are the areas of improvement?
| Not enough knowledge? Wrong knowledge?
Enough knowledge, but hidden in too few heads?
Knowledge is explicit, but not available where it is needed?
Knowledge is distributed, but not well used?
Knowledge is well used, but not productively?
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| Software tools? Documentation? Communication
devices between knowledge workers?
Business Processes of the knowledge work?
Education and coaching?
Culture: Values and habits of knowledge sharing?
Shared vision on purpose and importance of core competencies?
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| The solutions take the latest insights into
account from domains such as knowledge management, core competencies and
the learning organisation. |
More details
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