Winning by being Competitive
thanks to
KNOWLEDGE MANAGEMENT
Conference in English organised by IIR
10 & 11 October 2000
Dorint Hotel, Brussels
Tuesday October the 10th
Conference
08.30 Welcome coffee and registration
 | 09.00 Introduction by the Chairman |
Freddy Van den Wyngaert, Knowledge Base System Programme Venture Manager
EXXON CHEMICALS
| 09.15 How can you set up clear objectives for your Knowledge Management
project that you want to incorporate to achieve the targeted
ROI and avoid the risk of dropping the project before
it's finished? |
How to use Knowledge Management so that it helps you distribute
data,information and knowledge to your colleagues with maximum efficiency?
What are the different KM objectives, and how do you identify those on
which you want to focus?
How can the EFQM 2000 model be incorporated into the KM concept?
How can you exploit your project in marketing terms?
Why do projects get stuck at a certain point in time?
Eddy Van Dijck, Professor, VUB
| 10.05 How did the companies that have successfully implemented their KM
projects reach a good level of user acceptance? Did they
undergo onerous campaigns of management change? |
What really is "Culture Change"? Winners believe culture change
is an illusory problem. Why?
How can you run proper internal benchmarking?
If KM yields added value for the company, what personal added value could
your colleagues expect from it?
How do you avoid the network being underutilised?
How do you motivate people to share their knowledge?
Francoise Rossion, Knowledge Manager, E&Y CONSULTING
11.15 Coffeebreak
| 11.35 How do you update the information and knowledge flow of your system,
and make sure that it is enough consulted by the target group? |
How do you ensure proper maintenance of such a system?
Who should be responsible for updating the information available on the
network?
How do you reach an optimal consultation level?
How do you ensure that the interested parties regularly consult the system?
Michel Merlevede, Managing Partner, INTEGRAL PERSPECTIVES GROUP
12.35 Lunch
| 14.00 A practical approach to knowledge management |
From theory to practice
- How and where to start with a knowledge management initiative
- How to align business strategy with knowledge management
- Which knowledge management aspects are important for my type of business
- Functional requirements of a good knowledge management system
Miel De Schepper, Managing Director, TRISOFT NV
| 14.45 How to make "best practice" knowledge available and make
it work? |
Why does the idea of "best practices" often does not work? What
are key elements in the human mind?
How to collect tacit knowledge?
How to manage the resistance to adopt other's best practices?
What is really important in "best practices"? Processes? Skills?
Attitudes? ...
When to focus on knowledge distribution through human communication, and
when through knowledge in documents or software?
How to structure knowledge in documents and Intranets to make it really
useful?
What is the proper coaching?
Steven Warmoes, Managing Partner, WARMOES & ASSOCIATES
| 15.30 How do you reach a more advanced level of intelligence, more in
particular business intelligence, in order to put knowledge into action ? |
How do you reach business intelligence by data mining and decision support?
How do you bring the right information to the right people at the right
time?
Are CRM and supply chain management the only tools for Business
Intelligence ? How do you internally develop your own tools ?
Steven Warmoes, Managing Partner, WARMOES & ASSOCIATES
16.15 Coffeebreak
| 16.30 How can you use your current communication tools for developing KM
internally to maximum effect? |
How can you use your Intranet as a support tool for your KM?
What functions should you respectively allocate to other means of
developing Knowledge Management : Datawarehouse, Workflow, CRM,
Web-intelligence
What are "Lotus-notes" technology and XML language?
What is the role of agents and access portals in filtering information?
What is the current state of the art of the specific computing tools that
your suppliers are proposing?
How do you resolve the difficulties of network connection?
Ludwig Cluyse, Datawarehouse Manager, LANDSBOND CHRISTELIJKE MUTUALITEIT
| 17.15 Questions and conclusion by the Chairman |
Wednesday October the 11th
Conference
08.30 Welcome coffee and registration
| 09.00 Introduction by the Chairman |
Eddy Van Dijck, Professor, VUB
| 09.15 Case-study brought by Fortis |
BISNET : virtualisation of the documentationcenter and personnalised
diffusion of the information at the Fortis Bank
Laurence Jacqmin, Head of Business Information Services, FORTIS BANK
| 10.05 Knowledge Management in process industries |
To survive in West European countries, optimal management of knowledge is
essential.
Besides technology know how, the knowledge management process and the
employees themselves are of the most importance.
Piet Bosmans, Manager Mechanisation Department, PHILIPS
11.05 Coffeebreak
| 11.25 Knowledge & information management : some categorical questions |
How do you build up your basic system in order to be really supportive in
your business?
How do people and organisations create and use knowledge and information?
How can we build up systems that are ergonomic in use ?
How do we manage to have immediate gain in efficiency in the daily work
environment?
Jan De Winter, ICMS Group nv
| 12.00 Closure debate : How do you measure the quality of the knowledge
management that already exists in your company? |
How can you operate a real audit of your knowledge management ?
How do you verify the users satisfaction for the KM system already existing
in your company ?
Which are the audit instruments for your knowledge management ? Which are
the experiences already available in this matter ?
Debate conducted by the chairman and the speakers. You can send us your
questions in advance by email : mflament@iir.be
12.30 Lunch
Afternoon : Workshop
"Practical implementations of knowledge management"
by ICMS Group - Hans Van Heghe
This is an exercise we do:
in a MBA program
with the management of organisations
Objectives:
The goal is to give people a feeling and insight in the large and complex
puzzle of knowledge management, and how they can tackle this organisation wide
issue
Content:
By explaining and showing relations between different sub-disciplines
people acquire the necessary competencies to build solutions in the knowledge
management era. These new competencies are put in practice via different
practical cases and discussions on the results.
Program:
14.00-15.00 quick overview on the larger extent of practical implementations
of knowledge management (is an executive summary of a 2 days course)
15.00-15.15 splitting in maximum 4 groups of maximum 5 persons
short explanation on the different cases
working on the cases / groups discussion
How to transform your company into a learning organisation :
Knowledge logistic
Creation of knowledge
Knowledge flow
Impact on training
Impact on competence management
Time schedule :
14.00 Start afternoon program
17.00 End of the workshop
______________________________
IIR Belgium
Murielle Flament
Plejadenlaan / Av. Des Pleiades 11
1200 Brussels, Belgium
Tel. : 02/ 776 04 38
Fax : 02/ 762 67 02
E-mail :mflament@iir.be
Know how to achieve
Visit our website : http://www.iir.be | 
