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Presented
by Steven Warmoes (Warmoes
& Associates) |
Knowledge
Management in Practice
Organize
& optimize the knowledge work in your company |
Date: 28 November 2000 (14.00h - 18.15h)
Place: Business
Faculty (Brussels)
Price: 12.500 BEF / 309,87 EUR (+ 21% VAT)
Hot tip: You can find more background
information on knowledge management at our Knowledge Management
Resource Subsite, and you can get daily knowledge management news from
our ITwatchdog.com
site. |
Jump to: Introduction |
Why this
seminar? | What questions
are addressed? | Who should attend?
| Detailed
programme | Registration
details | Speaker: Steven
Warmoes
Knowledge Management is about working smarter. And although
efforts to work smarter have been around since the antiquity, the recent
evolutions in ICT allow enormous steps forwards.
"Get me the right answer in 30 seconds !"
When you can answer questions like this quickly, accurately and
efficiently, you know you are smart. So from a practical perspective, knowledge
management has to do with:
 | Searching for relevant documents
| Writing relevant documents
| Being informed when something interesting happens
| Finding other smart people that can answer your
questions
| Learning with other experts in electronic meetings at a
distance | | | | |
This will allow you to:
| know your customers and their needs better, to advise
them more suitable products and services
| give better (technical) service
| design and innovate faster | | |
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What do you
get from this seminar? |
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This seminar gives you insight in the possibilities and
limitations of interesting technologies such as:
| search engines,
| portals,
| document management,
| content management
| real time collaboration
| distance learning
| business intelligence | | | | | | |
This seminar shows you how much knowledge management you can
already do by using untapped standard features from MS Word, Powerpoint, Outlook
and Exchange, without any need for programming.
But although ICT is the key enabler, the critical success factors
are largely in the organisation around the ICT solutions. You'll learn
about:
| The role of the Knowledge Manager
| Communities of Practice: the "clubs" of the smart
people.
| How to set up a knowledge management project.
| The elements of a strategic knowledge life cycle
plan to improve your knowledge from the feasibility stage, over the
repeatability stage to the efficiency stage. | | | |
Steven Warmoes is very much appreciated for his many illustrations
form the real world, drawn from his unique 15 years of experience in improving
knowledge work.
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What
questions are addressed by this seminar? |
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| How can knowledge workers set up a simple knowledge
support infrastructure ?
| Which tools exist that can help you do
knowledge management ?
| How does the knowledge maturity life cycle work
- from feasibility and repeatibility to efficiency ?
| What is the role of the knowledge manager
(CKO)? How do you run a knowledge project ? | | | |
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Who should
attend this seminar? |
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This seminar will be very interesting and useful for:
| Knowledge workers who would like to work
in a smarter way
| | Responsibles for the support of
Groupware, Intranet, PC
infrastructure, ..., who want application ideas for supporting
knowledge work.
| | IT responsibles who want to introduce
another vision
| | MIS professionals who
want to turn information into knowledge
| | Functional analysts and
designers who are looking for solutions
| | Quality, Business Process Reengineering, ...
managers
| | Human Resource and training managers
that want to know about the technology to make the human resources
smarter.
| | Knowledge Managers that want to know the
state of the art. |
No technical background is required for attending this seminar,
apart from some familiarity with PCs and the Internet.
13.30h - 14.00h Registration and coffee/tea
14.00h Start of this seminar
1. Knowledge and
Knowledge Work
| Knowledge Management: what & why?
| Warning Signs in Knowledge Work
| Information & Knowledge Management
| Intellectual assets & types of Knowledge Management
applications
| Bootstrap your Knowledge Management using your existing
infrastructure MS Office, Outlook & Exchange
| Three-phase life cycle of knowledge and knowledge work:
feasibility, repeatability and efficiency | | | | | |
2. Overview of Knowledge
Technologies
| Search Engines
| Portals
| Document management systems
| Content management
| Real-time collaboration
| Distance Learning
| Business intelligence systems | | | | | | |
3. Critical Success
Factors
| The knowledge maturity life cycle
| Knowledge in documents
 | Knowledge Quality
| Cost of capturing knowledge | |
| Organisation
| The knowledge manager and Chief Knowledge Officer
(CKO)
| Role of line management
| Communities of Practice | | |
| Strategic Knowledge Management & Core
Competencies
| Possibilities to start Knowledge Management
| Project approach
| Investment analysis | | | | | | |
18.15h End of this seminar and the opportunity to
discuss the topic further with the other participants during a sandwich
buffet/drink
The price for this seminar is 12.500 BEF / 309,87 EUR (+ 21% VAT). This
includes your participation to the seminar, coffee/tea, the sandwich
buffet/drink that follows the seminar, and a syllabus with handouts of all the
slides and a lot of valuable background information on knowledge management.
Please register
on-line for this seminar. You can also fill in our print&fax registration form or
send your company order form to:
I.T. Works bvba
Innovation Center
(I.I.C.)
Technologiepark 3
B-9052 Gent
Main Fax: (09) 241 56
56
Backup Fax: (09) 220 34 57 (If our main fax is occupied or unavailable,
please use this fax)
If you have any further questions about this seminar, please
contact us at:
Tel: (09) 241 56 13
e-Mail: seminars@itworks.be
You will automatically receive an invoice as soon as
we receive your registration form. The invoice has to be paid in advance of the
seminar, or we can't guarantee your participation if there are too many
participants. A confirmation and access plan by private and public transport is
also sent shortly after registration. If you do not receive this within 5
working days, please reaffirm your registration.
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How to get up to 30%
discount |
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For simultaneous registrations, the second
participant of the same company receives a 10% discount, the third
a 20% discount and all further participants a 30%
discount. A 20% discount is given to participants from educational
institutions (schools, universities).
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How to cancel your
registration |
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Cancellation is possible up to 2 weeks before the event, if
received in writing. In this case, 20% of the total amount is charged for
administration. Otherwise, the full registration fee is due, regardless of the
reason of cancellation. Of course, replacement is always possible
at no extra charge.
This seminar will be presented in English.
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|
ir. Steven Warmoes is an independent
consultant in improving knowledge work since 1987. He coaches Knowledge
Managers, Communities of Practice and project teams improving the
knowledge work.
Already back in 1991, Steven Warmoes wrote a book on
Knowledge Management: "Kennissystemen en Kennismanagement in de
Praktijk" (Uitgeverij Garant)
His long-term experience allows him to give a pragmatic view
on knowledge management, beyond the marketing hype. He does
not present guru-talk, but an approach that is driven by the actual
business processes.
Steven Warmoes is Civil Engineer Informatics, MBA (Vlerick)
and Master in Neuro-Linguistic Programming i.e. psychology of human
excellence). He is often asked as a speaker, and teaches on the
Human Computer Interface in the postgraduate course on Knowledge
Technology at the University of Gent. You can reach Steven Warmoes by
email at warmoes@skynet.be and on
the Web site of Warmoes &
Associates, where you can find many references about knowledge and
knowledge management, as well as the most recent columns he writes for Vacature Science &
Technology.
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| Copyright ©2000
I.T. Works |
I.T.
Works |
Last updated:
Oct 17, 2000 |
| "Guiding the I.T.
Professional" |
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Innovation Center, Technologiepark 3, B-9052 Gent (Belgium)
Tel: +32 (0)9 241 56 13 --- Fax: +32 (0)9 241 56 56
Mail: seminars@itworks.be --- Web: http://www.itworks.be/ |
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