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From a very practical point of view, Knowledge Management is about
getting answers to questions
 | Find an expert with the answer in 30 minutes |
| Get me a document with the answer in 30 seconds |
| Find the figures with the answer in 3 seconds |
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This requires so called Knowledge
Assets (IA) or Intellectual Capital (IC),
such as an Intranet that connects people and stores documents with knowledge.
The most important Intellectual Assets are the Communities
of Practice (CoP). They are groups of experts that have a heart for one
of the core competences of the organization. They consult each other in daily
practice, exchange experiences, recommend practices, create and update documents
on the Intranet, foster high potentials, create future vision... |
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The role of management is not only to put the Intellectual
Assets in an organization, but also to make sure that people
ask relevant questions! This requires
| The development of a vision: if the organization doesn't
know where it is going, how can it know in which (Intellectual) Assets to
invest? |
| Put the right people on the right place: travel with people
that want to realize the vision, and see clearly their role as their mission! |
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So it is clear that a critical success factor is the dynamic
interplay of knowledge work as a social process and the knowledge tools where
documents and software are critical. Secondly, it's important to realize what
is knowledge. Most knowledge is in the people, not in documents. This is the
difference between so called tacit knowledge and explicit knowledge. |
Frequently Asked Questions (FAQ)
If you want some practical examples, you can look at
our services page, and to our client's page.
You can also get an overview of the domain of knowledge management through the
description of seminars and education.
We regularly publish columns. These give a
practical approach to a specific topic. (The columns are written in Dutch).
If you want to explore knowledge management on the web, you'll appreciate our bookmarks.
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