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Knowledge Assets
In what kind of Knowledge Assets (also called 'Intellectual
Capital') can we invest?
1.Human
 | Which competent persons and teams do we have? |
| What are our Communities of
Practice? |
| What are our core competencies?
 | Which competencies are responsible for client satisfaction?
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| Which competencies are envied by colleagues or competitors? |
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| Do my competencies generate new products, services or processes |
2.Structural
What leverages do you have? What is left when people go home?
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"yellow pages" of our people with resumes, and demo’s of past work. |
| books, videos, bookmarks to websites, training material… |
| case bases of past experiences |
| procedures, checklists, work instructions, … |
| specialized computer models and tools |
| intellectual property such as patents, trademarks, … |
3.Network
What do you know about your ecosystem and what does it
now about you? Examples are:
| databases with information on clients, suppliers and partners |
| web sites with information (like this one) |
| external publications |
| participation at congresses |
| press articles |
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